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FAQ’S

FREQUENTLY ASKED QUESTIONS ( FAQ’S )

We at ZOFICO TRADES PRIVATE LIMITED are constantly endeavouring to better your shopping experience. If you have any questions about the services & products available on our site, Please feel free to write to us at support@zofico.com and we’ll write back to you with an answer. All your questions answered here.

All your questions answered here.

Registration, Order, Payment Phase

How can I get registered with you?

On our website. Click on sign up, fill the details and get registered with us. Post registration, you will be getting daily updates of new arrivals, offers & Discounts on your email id on real time basis.

How do I place an order on your website ?

Follow the below steps to place an order on our website.

  • Select the desired Product & Click “Buy Now”
  • Products will be added to your Shopping cart.
  • Click “Proceed to checkout” option.
  • Login with your account details or proceed with ‘Continue as Guest’ option.
  • Enter the shipping address and Billing address & Click on “Save & Continue”
  • You will be redirected to “Order Summary” Page where you can add products & Review your order.
  • Select any payment gateway .
  • On successful order placement an Order ID will be generated and you will receive an Order Confirmation on Email & message.

I added many items in my cart and now after refreshing cart I can see only few items in cart . Why is it so ?

This might have happen because either products you selected might have gone out of stock. You can always look for similar products from the same catalogue.

What are the Payment modes to Purchase the products from your website?

You can purchase products through our website using your debit /credit card. We Also Accept Payments through Net Banking (NEFT, RTGS, IMPS,FTT etc.) Cash Deposit , PayPal , Partial COD, Google Pay , Paytm , PhonePe.

How Do I Know if My Order Has Been Confirmed? Will I get any acknowledgment?

Yes. An acknowledgment will be provided to the customers through email as well as Text message once your order has been successfully placed.

Where do I get details of your bank account?

Please find below Bank Account Details.

HDFC BANK

While placing order my Transaction Failed but the Money Was Deducted from My Account. Also order ID has been Generated. What do I Do?

This might happen when our server is down. No need to worry about it. You can drop us a mail on sales@zofico.com and we will get back to you immediately. Also, you can contact us on the number mentioned on the homepage for prompt assistance.

Is COD available for your products ?

Yes . You can Avail COD, provided the service should be available on your pin code. Also while availing COD , customer has to pay Shipping Charges & COD charges in advance. COD is available only in India. COD orders are placed Online Only.

What are the modes of accepting International Payments ?

International customers can place orders online by selecting gateway through their Visa Card at checkout phase.

What do you mean by “Ready to Ship Products ”?

Ready To Ship refers to the items which are ready to be dispatched within 24-36 Business hours of order placement. These products are readily available in our warehouse. We will ship post quality check.

If the products are stock out can you get back in stock ?

Usually possibilities are less to get the products which are out of stock still We would try our best if we can arrange the same for you.Kindly drop a mail regarding same on sales@zofico.com

Is It Safe To Use My Credit Card On This Site?

Yes. All transactions on shruticreation.com are 100% safe. We work with world-class payment gateways to process your payment. All the information is processed using SSL data encryption (secure encrypted connection), which protects the information from being viewed by anyone.

 

Shipping , Delivery , Returns Phase :

How many days does it take to deliver an item?

For Domestic Couriers – By surface – 4-5 Business days (after Dispatch) By Air – 3-4 business days (after Dispatch) For International Couriers – 7 – 10 Business Days (after Dispatch) All “Ready to Ship “Orders will be dispatched in 24-36 business hours once order is placed.

Who Are your Courier Partners ?

We are having tie up with best courier companies like shiprocket, DHL, DTDC , Fedex , Professional Couriers , Maruti Couriers , Tirupati Couriers, Indian Post etc.

Is the shipping charge calculated on weight of the package?

Yes. The shipping charges are calculated on the weight of the products in your order. You can view the shipping cost in your cart at checkout phase.

Do you ship to my country ? Can I track the consignment once you ship it from India?

Yes. We deliver to almost all parts of the world. You will receive the tracking details (Airwaybill number ) along with the name of the courier company from which it has been shipped. You would be able to track the consignment on real time basis. Tracking details are provided for all the consignments be it domestic or International orders.

What is billing address? What is shipping address?

The address where you receive your purchase statements (Bills ) is Billing address. The place where consignment is to be delivered is shipping address. Billing and shipping address can be same. If you are reseller you can send orders directly to your customers by keeping their details in Shipping Address & Your Details in Billing Address.

Do I Have To Pay customs , Duties And Taxes?

While sending we make sure to send it in such a way that none of our customers should be liable to pay customs duties or taxes. However due to any unusual circumstances if applicable All custom duties and taxes are to be borne by the customers

What is the procedure to return a product, If I don’t like it?

We deal only in Branded Products hence quality is up to the mark . We are conducting in-house Quality Checking of each product before dispatching. Also, we guide our customers with maximum description of the product. Hence we do not have Exchange policy. However in case of any manufacturer defect or Wrong product delivered or similar related circumstances we can consider your case. Kindly read Our Return policy for detailed understanding of the same.

What should I do if I find my package opened or tampered with upon delivery?

Please don’t accept an opened or tampered package. Please drop us a mail at support@zofico.com  with your order details to report such a delivery.

How can we return the damaged product?

You can send us the snapshots on support@zofico.com . Once approved from our end you can send the products back to us. Once we received the same we will be providing you with the Coupon code for the same amount for your next purchase.

WHY HAVE I NOT RECEIVED MY PRODUCT YET?

You might have booked the products which are in Pre Booking Zone. Also, sometime shipping company takes longer than expected to deliver a package due to certain conditions. If you have received a tracking number and Still your product is not being delivered, please inform us via email at support@zofico.com or call us so that we can expedite the delivery.

How can I get the tracking information?

Post Dispatching your order you will receive an auto generated email which would have the details of the item(s) which has(ve) been shipped along with the tracking information.

How to track my Consignment ?

You can Click on “ Track Order” option available on website’s home page. Select the name of the company & Enter tracking details to get real time status of your order .

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